FAQs

How do I create an account?

You can create an account when placing an order with us or by registering via our login/registration page. You also have the option for signing in using various social logins.

Are book images on your site identical to the book I will receive?

We take our images directly from our supplier and in most cases the image will be the same as the book you receive. However, the best thing to do is check the ISBN number – this is the version you will receive.

How long will it take my order to arrive?

UK orders typically arrive within 3 days. Please see our Delivery Policy for further information.

However, please be aware that most, if not all, firm sale items are printed on demand and take an average of 14 days to be despatched.

Can I track my order?

If we have tracking information we would have supplied it to you with your order confirmation.

I think my item has been lost. What do I do?

Please allow 10 working days for your item(s) to arrive from the date we dispatched your item. After this period we can chase our carrier service.

How much does delivery cost?

Delivery costs vary depending on the size and weight of products and your location. Costs are displayed in your basket once you add your location.

Do you ship outside the UK?

We can ship outside the UK. It is possible for us to ship to almost any country if you get in touch with us, though many books cannot be sent to the US or Canada due to licensing reasons. Most Indie books can be made available worldwide. We can generate a custom invoice for overseas sales.

You are also responsible for any fees incurred for importing products to your country. Please check your country’s import rules so you are not surprised by additional fees, such as import tax.

How do I arrange a return or refund?

Please view our Returns Policy.

Is payment secure on your website?

Yes, we use Square to process our payments. You can find our more about Square here.

No books appeared when I searched.

The search in the main header is for posts (reviews, interviews, and news) only.

To search for products please use the search box under filter, on any shop or product page.

The site doesn’t seem to be displaying properly.

Firstly, please clear your browser’s cache and then try reloading the website.

If this doesn’t work please check browser plugins you may have enabled. For example, many ad-blocker plugins, by default, blocks more than just ads, they block a variety of scripts. Also, if you are using a script blocker plugin that blocks things like JavaScript this will likely cause issues. Please whitelist Black Dragon Books in these plugins, or disable them, and try reloading the page (you may need to clear the cache again after whitelisting/disabling).

We also recommend using Firefox or Chrome as your browser.

We use 48 Hour tracked postage via Royal Mail.

Parcels under 2kg and pre-orders are charged at £2.95.

Larger parcels (up to 18kg) are charged at £3.50.

Estimated delivery times exclude order processing.

Why not become a VIP member and start saving?

VIP Members receive 12.5% in loyalty points on their purchases. They can also request books not in stock, including non-SFF books.

For full details please see our VIP Membership.

Firm sale products are made on demand or personalised in some way. This allows us to consistently offer a wide-range of products, particularity indie releases. However, it also means that despatch averages around 14 days. Please be aware of this when placing an order for a firm sale item as these are non-refundable.